“Omni-channel or Multi-channel?” blog published on #ThinkMarketing

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“Omni-channel or Multi-channel?” blog published on #ThinkMarketing

Peter Lavers’ blog on the “Are you talking omni-channel customer experience but in fact you’re still organized multi-channel?” has been published on IBM #ThinkMarketing.

Read it here

 

About the Author

Peter LaversPeter is an expert in relationship marketing and customer experience management. He directs the Customer Management arm of WCL, helping clients to develop new and innovative ways to find, engage and satisfy customers.

Number of posts: 36
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