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Peter LaversPeter is an expert in relationship marketing and customer experience management. He directs the Customer Management arm of WCL, helping clients to develop new and innovative ways to find, engage and satisfy customers.
Credit Crunch 10 Years On – Four Seismic Changes in Customer Experience Management
IBM Amplify 2017
“Customer Experience and Innovation” blog published on #ThinkMarketing
Peter Lavers makes the Top 20 Customer Experience Influencers to follow in 2017
Three things we can learn from how Wimbledon is managing the customer experience
Five Things You Must Know About The Future Of CX Management
Two most common mistakes companies make featured in CXM
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