Five Things You Must Know About The Future Of CX Management

CX Evolution

Five Things You Must Know About The Future Of CX Management

 “Customer Experience” (CX) has been happening for about 5,000 years since trading was first recorded, but only for a fraction of this time have marketing, sales, and service professionals tried to manage customers and their experience for increased loyalty and value.

In this blog, published by The Center For Client Retention (TCFCR), Peter Lavers explores the evolution of CX and then sets out the top 5 things that you need to be up to speed with if you want to drive CX strategy and innovation in your business.

Read Peter’s blog here: Five Things You Must Know About The Future Of CX Management

 

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About the Author

Ellie Luk

Number of posts: 15
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