Case Studies


The SCHEMA assessment fairly and accurately highlighted both our strengths and our weaknesses as a customer...Read More

Volkswagen Group

Volkswagen Group engaged with WCL Customer Management to provide them with access to the SCHEMA framework, helping...Read More


ŠKODA AUTO is one of the oldest automobile brands in the world, having been founded in 1895 by Václav Klement...Read More


The assessment team's challenge was to recognize and then build on Vodafone Netherlands' strengths; identify any...Read More

City West Homes

CWH has previously been assessed in 2008, and desired an independent review of the progress it had made in...Read More

Aston Martin

Aston Martin Lagonda Ltd is one of the World’s leading luxury automotive manufacturer brands, highly admired and...Read More


Nedbank is one of South Africa’s leading financial services institutions, and gave itself the challenge of...Read More

The Pensions Regulator: ECR Events Planning

The Pensions Regulator (TPR) was established in April 2005, and is a non-departmental government body, reporting...Read More

Essex County Council: Customer Assessment

We worked with the council using its CMAT for public-sector assessment framework for customer management. Read More

DfE – Childcare Helplines Review

The Department for Education (Childcare Division) had a commitment in the “Next Steps for Childcare” document...Read More

Contact Centre implementation and management

The overall customer journey and process framework mapped out all the processes and clearly identified the...Read More

Communications Strategy Development

Following an OGC Gateway Review our client was required to develop and implement as a priority a communications...Read More

Catalyst Housing Group

We were appointed by Catalyst Housing Group (CHG) to help define their corporate personality and purpose more...Read More

21st Century Schools

The WCL team designed a programme of nine regional conferences that engaged over 1,000 frontline delivery...Read More

14-19 Reforms: Digital Engagement Roadmap

We took a practical five-step approach to completing this project, taking on-board all the work and research that...Read More
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