Our People

Peter Profle
Peter Lavers
Peter is a cross-sector expert in relationship marketing and customer experience management, with over 25 years of practical experience. His early career was with Rolls-Royce and Bentley Motor Cars and he now works as a consultant helping clients improve the way the find, engage and satisfy customers.
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Geoff Downer
Geoff has 25 years’ experience in relationship marketing as a user and supplier of data driven marketing services, working with B2B and B2C clients including Diageo, NatWest Bank, and BT. Currently involved in integrating online and social media with traditional RM channels; Geoff helps his clients to improve their customer engagement and management across all ...
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Daniel Gilmore
Dan has worked for decades in the motor sector, working for clients such as Mercedes-Benz, Kia Motors, Chrysler/Jeep and smaller assignments for Vauxhall and Renault, focusing primarily on the EMEA region.
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Paul Weston
Paul Weston
Paul Weston is one of the few senior consultants who can engage on the same challenge with Senior Leadership teams and with database designers and administrators. He is often involved in projects to ensure that technology or information projects are in the right shape to drive business value.
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Alan Thompson
Alan Thompson
Alan brings an exceptional blend of Customer Management (CM) expertise combined with in-depth knowledge of the insurance industry developed over more than 25 years of working in strategy, marketing, CM and technical development roles.
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Ellie Profile
Ellie Luk
Experienced in business development, marketing and client development has provided Ellie a solid skillset in implementing business planning initiatives.
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Mark Profile
Mark Hollyoake
Mark’s expertise is focused on; Customer Attunement (CA) Customer Experience (CE) and Customer Management (CM) strategy development, evaluation and execution of improvement plans (inc. organisational modelling for customer management) and programme design.
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Merlin Profile
Professor Merlin Stone
Merlin is a Director of Customer Attuned. His work focuses on improving customer experience, satisfaction, loyalty and trust, and also on the customer research, data analysis, systems decisions and supplier selection and management needed to support improved management of customers, whether the customers are served directly or through intermediated channels.
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Neil Watkins
Neil Watkins has more than 20 years' experience in change, programme and project management across a wide range of public- and private-sector organisations
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Paul Miller
Paul is a senior consultant with strong customer service focus, and finance and partnership background developed through both private and public sectors. Paul is a qualified accountant. He has a wide range of experience including: Operational improvement and change Stakeholder relationships Project recovery Strategy building to deliver key services Paul has gained his experience working ...
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Paul Laughlin
Paul helps businesses maximise sustainable value from their customer insight. This includes growing their bottom line, improving customer retention and demonstrating to their regulator that they treat customers fairly.
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Neil Weston
Neil Weston
Neil’s strong skills in the technology and process of multi-channel, relationship marketing gives clients the confidence they need to make key improvements in their Customer Management. Not put off by big challenges, clients enjoy his personable style and enthusiasm backed up by extensive sharp end experience of customer facing functions. His ability to see the big picture alongside realising the detail creates sustainable value for clients.
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Dave Tod
Dave held senior roles in Unilever, Barclays and Standard Bank before entering consultancy. His work zeroes-in on your proposition and brand; and then on plans to build your customer-base, margin and total value of your brand. Clients appreciate his ability to move from big-picture thinking to effective front-line plans.
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Jonathan Profile
Jonathan Brough
Jonathan is the founder and Managing Partner of Progorex. He is also a Director of another international business, Star Commercial Academy.
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Jonathan Ward
Jon is a cross-sector expert in all things Digital, he specialises in web design, development and user journeys.
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Ben Profile
Benjamin Tresham
Ben is a cross-sector expert in Customer Management, focused on providing customers with services around Customer Experience, Digital Engagement, CRM Systems, Social CRM and general Business Improvement.
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