Latest Thinking

Top Five Obstacles to Customer Centricity #5: Out of Date IT Tools

This series of blogs is based on the early results of research undertaken by Peter Lavers on customer centricity. Participants are asked...Read More

Top Five Obstacles to Customer Centricity #4 Multi-channel Journey

This series of blogs is based on the early results of research undertaken by Peter Lavers on customer centricity. Participants are asked...Read More

Top Five Obstacles to Customer Centricity #3 Numbers Focus

This series of blogs is based on the early results of research undertaken by Peter Lavers on customer centricity. Participants are asked...Read More

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