Latest Thinking

Watson Commerce Tweetchat – 13 February, 6pm UK time

Peter Lavers will be co-hosting an IBM Watson Commerce tweetchat with Melissa Gonzalez (award winning retail strategist) on Tuesday 13...Read More

The Future and Challenges of Customer Experience

A little while ago a Helsinki-based customer feedback analytics company called Lumoa asked me to contribute to a blog series they were...Read More

Top 9 Customer Experience Influencers to Follow

We’re delighted to report that our founder Peter Lavers has again been featured by Capterra as one of the top influencers in the...Read More

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